A work in the Hospitality business in South Africa

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The three years ahead of the 2010 football world cup have created approximately 80,000 job opportunities in the South African hospitality & tourism manufactures according to the division of Environmental Affairs and Tourism. More specifically, their skills audit of the sector indicated that over these three years, the manufactures requires in the region 24,100 chefs and cooks, 23,500 waiting staff, 15,000 housekeeping staff, 7,800 cashiers and 8,000 hospitality managers.

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What this audit indicates is that there is a shift in the market whereby interrogate outweighs supply of trained and qualified candidates. If 2010 is going to be South Africa's showcase to the world of our hospitality and tour industry, then these statistics are with regard to for a estimate of reasons.

Firstly, unlike some sectors, such as accounting, the hospitality manufactures is often viewed by school leavers as a soft vocation choice taken only by citizen who are not very ambitious. This negative perception is unfounded and goes against international reasoning in that the hospitality manufactures is a extremely valued one overseas. In reality, the manufactures offers employees a vibrant and dynamic working environment in which they get to interact with citizen on all levels, tour benefits, staff discounts on F&B and accommodation, flexible working hours and literally has exquisite vocation paths.

For example, a someone who starts out as waiter in a hotel, can progress to bistro supervisor, bistro manager, F&B Manager, Deputy Hotel employer and ultimately hotel employer should they invent strong citizen management skills. They will also gain inter alia, exposure to finance, income management, sales and marketing and events management. Few other industries could offer vocation paths of such range as well as the improvement of such a broad skills-set.

The second surmise the skills audit is of concern is that when Accenture reviewed the sector customer aid levels among 22 nations in 2007, South Africa ranked last, scoring 6%, less than half the score of penultimate Poland at 14% and lagging far behind Singapore and Canada at 89 and 88% respectively. This indicates no revision at all since 2005.

Customer aid standards differ substantially from on preparation to the next, and it is confident when dining out, which restaurants for example have invested in staff training and which have not. Establishments not training and investing in their staff will naturally not result in the long run, as customer needs may vary, but their desire for quality never does. It is therefore imperative that, no matter what the size of the establishment, we embark on employee improvement programs now.

The countries ranked as South Africa's top three source markets are the United Kingdom, Germany and just recently in third place, the United States. In these countries, customer aid standards are particularly high, as is their investment in staff training, and they would naturally expect the same level of aid when visiting South Africa.

It is not too late for us to be encouraging new entrants into our manufactures and running training campaigns. Success is in the details. For free downloadable training materials, training videos, job description and a wide range of articles for the hospitality and tour manufactures visit http://www.hospitalityjobsafrica.co.za

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